What about using chatbots to help with work tasks?Ĭhatbots can be useful at work, but experts advise you proceed with caution to avoid sharing too much and falling foul of regulations such as the EU update to general data protection regulation (GDPR). ![]() ![]() “We use our moderation tools to warn or block certain types of unsafe and sensitive content,” a spokesperson adds. Microsoft also offers control over your search data via the Microsoft privacy dashboard.ĬhatGPT creator OpenAI says it has trained the model to refuse inappropriate requests. Microsoft protects privacy through technology such as encryption and only stores and retains information for as long as is necessary. Microsoft says its Bing Chat is “thoughtful about how it uses your data” to provide a good experience and “retain the policies and protections from traditional search in Bing”. “Even if you use a chatbot through an anonymous account or a VPN, the content you provide over time could reveal enough information to be identified or tracked down.”īut the tech firms championing their chatbot products say you can use them safely. The nature of a chatbot means that it will always reveal information about the user, regardless of how the service is used, says Moscona. He says “considerable care” should be taken before sharing any data – especially if the information is sensitive or business-related. It’s a good idea, for instance, to use a VPN such as ExpressVPN or NordVPN to mask your IP address.Īt this stage, the technology is too new and unrefined to be sure it is private and secure, says Will Richmond-Coggan, a data, privacy and AI specialist at the law firm Freeths. It’s difficult to use chatbots privately and securely, but there are ways to limit the amount of data they collect. How can you use chatbots privately and securely? However, while Google also pledges not to share information with third parties, the tech firm’s wider privacy policy allows it to use data for serving targeted advertising to users. The policy “promises to protect people’s data” and not to share it with third parties, he says. It also recently emerged that Microsoft staff can read users’ chatbot conversations and the US company has updated its privacy policy to reflect this.ĬhatGPT’s privacy policy “does not appear to open the door for commercial exploitation of personal data”, says Ron Moscona, a partner at the law firm Dorsey & Whitney. Microsoft has announced that it is exploring the idea of bringing ads to Bing Chat. “These identifiers are analysed and could be used to target us with adverts.” Each time you ask an AI chatbot for help, micro-calculations feed the algorithm to profile individuals, says Jake Moore, global cybersecurity adviser at the software firm ESET. While the firms behind the chatbots say your data is required to help improve services, it can also be used for targeted advertising. ![]() “As data processing gets better, so does the need for more information and anything from the web becomes fair game.” Like search engines, chatbots gather data such as social media activity, which can be linked to your email address and phone number, says Dr Lucian Tipi, associate dean at Birmingham City University. Each time you ask an AI chatbot for help, micro-calculations feed the algorithm to profile individualsĬhatbots typically collect text, voice and device information as well as data that can reveal your location, such as your IP address. “The human-like style can be disarming to users,” warns Ali Vaziri, a legal director in the data and privacy team at law firm Lewis Silkin. Their conversational nature can catch people off guard and encourage them to give away more information than they would have entered into a search engine. Most people are aware of the privacy risks posed by search engines such as Google, but experts think chatbots could be even more data-hungry. Are Chatbots a larger privacy concern than search engines? AI also poses multiple security risks, including the ability to help criminals perform more convincing and effective cyber-attacks. Chatbots can be useful for work and personal tasks, but they collect vast amounts of data.
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